WARRANTY GUIDE

Your consumer law rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits of this warranty are in addition to, and don't limit, your other rights and remedies under the law, including under the Australian Consumer Law in the Competition and Consumer Act 2010 (Cth). Consumer guarantees have no set time limit, but generally last for a period that is reasonable to expect given the cost and quality of the goods and any representations made. Full details of your consumer rights, including what counts as a major failure, are at consumer.gov.au.

When this warranty applies

All our products come with a warranty period of at least one year from the date of purchase, except our brushes, which have a three-month warranty. This warranty protects your product if there is a fault or defect in its functionality that is our fault. We are committed to quality, so you can bask in your glory. If you make a warranty claim, we will make our best effort to fix the defect at our cost so you can return to embracing your inner glow.

What our warranty covers

How to make a claim

If you think something is wrong with your product, stop using it straight away and, if it uses electricity, unplug it from the wall. Please contact us as soon as you notice the defect, ideally within 3 days, by emailing hello@swanbeauty.com.au.

To help us help you, please include:

• a subject line that reads “Warranty Claim Order #” followed by your order number
• details of the product you're claiming for
• plenty of photos and videos showing the defect. The more you send, the quicker we can process your claim. Close-ups of the furniture, mirror, vanity case or lighting help, and a snap of the power port plugged in and switched on is a bonus
• our logo visible in your photos and videos of the product.

We may ask for reasonable extra information to assess your claim. This helps our team find the cause of the problem so you can get back to admiring yourself in no time. We'll let you know our decision once we've assessed your claim. If you're not happy with it, you can still rely on your rights under the Australian Consumer Law.

If your claim is successful

Subject to your rights under the Australian Consumer Law, if your claim is successful we may choose to:

• repair or replace your product, or give you a full or partial refund for the defective part (or all) of your product
• if the parts needed for a repair or replacement are no longer made, replace your product with a suitable equivalent, or give you a full or partial refund. If the defective part isn't essential to how the product works (for example, a power port stops working on a mirror), we may give you a partial refund.

This warranty sets out the warranty period in which we'll offer you a repair, replacement or refund. Your rights under the Australian Consumer Law may extend beyond it.

Returns and delivery costs

We want you to keep lighting up the room with your gorgeous smile, so we'll do everything we can to get you a fully working product fast.

If you need to return a product under a warranty claim, please disassemble it and box it up ready for return. If the photos or videos you send show a valid claim, we'll cover the cost of returning the product. If we can't clearly see the defect in your photos or videos (or none are provided), you'll be responsible for the return shipping cost.

What our warranty doesn't cover

We'll make every reasonable effort to keep your products prim, proper, polished and perfect. To the extent the law allows, this warranty doesn't cover defects caused or contributed to by any of the following, or by the specific exclusions in the table above:

• any act or omission, accident, improper cleaning, improper assembly, transport or negligence by you or a third party we didn't engage (including a third-party installer)
• cosmetic changes that happen over time
• not following any instructions or guidelines (including any manual) from us or the manufacturer, including placing mirrors in wet areas such as bathrooms
• using your product in a way not intended by us or the manufacturer
• reasonable wear and tear, including fading, loss of colour or deterioration of the product or its parts
• continuing to use your product, when that isn't reasonable, after a defect becomes apparent
• not telling us about a defect within a reasonable time after you became aware of it
• acts of God or events beyond our or the manufacturer's reasonable control (including war, riot, terrorism, contamination, earthquake, flood, fire or other natural disaster)
• repair, replacement, maintenance or tampering by anyone other than us or the manufacturer
• damage from exposing the product to the sun, extreme heat or cold, or chemicals known to damage its finish.

General

Replacements: We'll replace a faulty product once under this warranty. If the replacement also becomes faulty, we'll arrange to collect it from the original delivery address and refund you for it, and we'll email you within one day of making the refund. This doesn't limit your rights under the Australian Consumer Law.

Delays: We know how important it is that your product arrives quickly. Even our glamorous team can't control time, so to the extent the law allows, we aren't liable for delays in assessing your claim or providing repairs or other services under this warranty.

Who can claim: This warranty is for the original purchaser only. It can't be transferred or assigned, and it doesn't apply if you resell the product.

Severance: If any part of this warranty is unenforceable or invalid, it will be read as narrowly as needed to make it valid, or removed if that isn't possible. The rest of the warranty still applies.

Governing law: This warranty applies in Australia and is governed by the laws of Victoria and the Commonwealth of Australia. You and we submit to the jurisdiction of the courts of Victoria.

Warranty provider

This warranty is given by Swan Beauty Mirrors Pty Ltd (ABN 13 650 954 742), PO Box 186, Chirnside Park VIC 3116. Email hello@swanbeauty.com.au.